Privacy Policy

1. Introduction

Walu AI ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (waluai.com), engage our consulting services, attend our training programs, or otherwise interact with us.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Name, title, and job function
• Email address and phone number
• Company name and address
• LinkedIn profile or other professional social media

Service-Related Information:

• Information about your organization's AI governance needs
• Details about AI systems and use cases you're implementing
• Training requirements and educational background
• Consulting project specifications and requirements

Website Usage Information:

• IP address and browser information
• Pages visited and time spent on our website
• Referring websites and search terms
• Device information and operating system

Event and Speaking Information:

• Conference attendance and registration details
• Speaking engagement requirements
• Travel preferences and accessibility needs

2.2 Business Information

We may collect non-personal business information including:

• Industry and sector information
• Company size and organizational structure
• AI maturity and governance status
• Compliance requirements and regulatory environment

3. How We Collect Information

3.1 Direct Collection

• Contact forms on our website
• Email communications and phone calls
• Consultation requests and service inquiries
• Training program registrations
• Speaking engagement bookings
• LinkedIn and professional networking interactions

3.2 Automatic Collection

• Website analytics and cookies
• Email tracking (open rates, click-through rates)
• Social media interactions

3.3 Third-Party Sources

• Professional references and referrals
• Public business directories
• Conference attendee lists (with appropriate permissions)
• LinkedIn and other professional platforms

4. How We Use Your Information

4.1 Service Delivery

• Providing AI governance consulting services
• Delivering training programs and educational content
• Conducting speaking engagements and workshops
• Customizing our GIVE methodology to your needs

4.2 Communication

• Responding to inquiries and consultation requests
• Sending service updates and project communications
• Providing thought leadership content and industry insights
• Marketing our services and upcoming events

4.3 Business Operations

• Managing client relationships and project delivery
• Improving our services and methodologies
• Conducting business analysis and market research
• Maintaining records for legal and compliance purposes

4.4 Website Improvement

• Analyzing website usage and performance
• Personalizing user experience
• Optimizing content and navigation
• Ensuring website security and functionality

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may engage trusted third-party service providers to assist with:

• Website hosting and maintenance
• Email marketing and communication platforms
• Customer relationship management (CRM) systems
• Payment processing for services
• Analytics and performance tracking

5.2 Professional Partners

With your consent, we may share information with:

• Speaking event organizers and conference hosts
• Training program co-facilitators
• Strategic business partners for joint service delivery

5.3 Legal Requirements

We may disclose your information when required by law, legal process, or government request, or to:

• Protect our rights, privacy, safety, or property
• Enforce our terms of service
• Investigate potential violations or fraud

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data privacy and security
• Secure cloud storage with reputable providers
• Regular backup and disaster recovery procedures

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Client project information: 7 years after project completion
• Training records: 5 years after program completion
• Marketing communications: Until you opt out or we determine inactive
• Website analytics: 2 years from collection date

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact preferences

8.2 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal retention requirements)

8.3 Marketing Communications

• Opt out of marketing emails using unsubscribe links
• Update communication preferences through our contact form
• Request removal from our mailing lists

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality, security, and basic services
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Social Media Cookies: Enable social media sharing and integration features

10. International Data Transfers

If you are located outside the United States, please note that we may transfer your personal information to the United States for processing. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting an updated policy on our website and updating the "Last Updated" date.

This Privacy Policy is effective as of August 9, 2025 and governs your use of Walu AI services and website.